Sales Success for Call Center Staff™ is a one or two day experiential training workshop that transforms the way professionals support prospects and customers in the buying process. The old transactional sales process that produced short-term monetary gain is an unproductive dinosaur that failed to build long term sales relationships. We show your call center staff how to cultivate consultative relationships as they uncover prospect’s needs then match them with your products & services.
Sales Success for Call Center Staff™ is designed for building loyal new customer relationships and enhancing existing relationships using inter-personal communication tools and the S.H.A.R.E.S. solution process. The result of using these tools in call center sales relationships is that both parties feel satisfied that they have come out ahead. In this experiential training seminar, team members will learn the most effective methods for achieving sales goals through instruction and role play practice sessions which anchor learning for on-the-job success.
- Transforms understanding of the consultative sales process
- Expands personal power for effective relationship-based selling
- Uncovers differing personality styles
- Teaches how to uncover what they need to buy
- Ignites passion for inspiring participants to work consultatively
- Provides a 6 phase approach for extra-ordinary outcomes
- Enhances ability to deal with and overcome objections
- Explores the best close to use and when
- Utilizes real-life role plays to practice skills & anchor success
Who Should Attend
- New Call Center Professionals
- Seasoned New Call Center Professionals
- Multi-Functioned Call Center Professionals
Every participant receives a Sales Success for Call Center Staff™ Workshop Manual including text, work-sheets, and exercises.
One & Two Day Options
The Sales Success for Call Center Staff™ training program is offered in a one or two day format with optional follow up coaching. Coaching is a powerful way to enhance new skills and ensure that training dollars are maximized. Contact us for more information about the Sales Success for Call Center Staff™ training program or to discuss your organization’s additional corporate training needs.