Monthly Archives: November 2013

Making Service One of Your Key Management Skills – Part 3 of 4

Servant leaders and managers place a high value on meeting the needs of the team and those of individual employees, on ensuring that everyone is given opportunities to learn and grow, and on giving the team, as a whole, a major role in decision-making. In many organizations this type of management style can succeed in creating a work culture of high commitment, morale and productivity. To learn the management skills needed for this style of leadership, it can be very advantageous to seek out management training programs. Management seminars provide the best venue both to learn and practice management skills such as being of service.

Want to learn more about how Service can be your key Management Skill?  Look for the next part in this 4 part series on How To Make Service A Key Management Skill. 

 

For more resources about how to increase your management skills through management training, managing change, or free reports on building team effectiveness, visit our website at: http://www.managementtraininginstitute.com or learn about management training at https://boldnewdirections.com.

 

Adapted from Managing From The Inside Out by Jim Hornickel, Director Training and Development, Bold New Directions

 

 

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How To Make Service A Key Management Skill – part 2 of 4

As a recently hired manager, Karen wanted to upgrade her management skills. She had read about the concept of Servant Leadership, and its emphasis on motivating and empowering employees. She thought about how she could incorporate being of service to others as part of her management style, and decided to experiment by changing some of her behaviors.

First, she made sure to arrive at work before her staff. At the general arrival time, she went down to the main entrance of the building, and greeted every person by name, along with a warm “Good morning!

Then to build greater visibility and stronger relationships, Karen made a point of walking around the work areas at least once a day, asking each employee how they were doing. In addition, she asked what she could do to support them.

Karen expected that at first many team members would respond negatively or skeptically. As with any change in a manager’s behavior, she knew it would take time before her employees accepted the changes and could see the benefits. At the same time, she felt that her genuine intention to be of service would get across to her staff and eventually win them over.

Want to learn more about how Service can be your key Management Skill?  Look for the next part in this 4 part series on How To Make Service A Key Management Skill. 

 

For more resources about how to increase your management skills through management training, managing change, or free reports on building team effectiveness, visit our website at: http://www.managementtraininginstitute.com or learn about management training at https://boldnewdirections.com.

 

Adapted from Managing From The Inside Out by Jim Hornickel, Director Training and Development, Bold New Directions

 

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http://www.managementraininginstitute.com

Is Being of Service One of Your Management Skills? – Part 1 of 4 Part Series

Find out why Service should be one of your Management Skills. 

Service! Customer Service! Postal Service! Service Station! Service Center! Self- Service. Quality Service! Civil Service! We use the word as if it grew on trees. But what happens when we overuse any word? We tend to forget its true meaning. “Service” is one word whose real meaning deserves to be kept alive and fresh.

The real meaning of service is associated with acts of kindness and generosity. A single act of service provides multiple benefits. Scientific research has documented that acts of service can generate greater feelings of wellbeing and happiness in the people who receive the service, the people who give the service, and even in people who witness an act of service. In business terms, that’s quite an R.O.I.!

Great leaders value being of service to the people they lead.

“How am I doing?” was a question past New York City Mayor Ed Koch often posed as he walked through the city streets. As part of his service as mayor, Koch spoke directly to the people of New York to find out what they thought he was doing right and what they thought he could do better on. He knew that he could not be successful in leading the people of New York unless he was also successful in serving them.

An extraordinary example of servant leadership is that of Sir Ernest Shackleton, the early 20th century Antarctic explorer who, after his ship became frozen in the ocean, brought every one of his 27 crew members home alive – an amazing endeavor that included an 800 mile journey in open boats across the winter Antarctic seas. It took two years, but Shackleton’s sense of responsibility towards his men never wavered.

Many modern management theories, including those developed by experts such as Robert Greenleaf who advanced the concept and coined the term “Servant Leader”, consider being of service to be one of the most important leadership and management skills. Interestingly, this idea has been embraced by leaders for centuries, as illustrated by the following poem written in approximately 600 B.C. in the Tao Te Ching by the Chinese sage, Lao Tzu.

The greatest leader forgets himself And attends to the development of others. Good leaders support excellent workers. Great leaders support the bottom ten percent. Great leaders know that The diamond in the rough Is always found “in the rough.”

To learn more about how Service can become of your best Management Skills look for Part 2,3 & 4 of this series in coming days.

About The Management Training Institute

For more information about management training contact the Management Training Institute at http://www.managementtraininginstitute.com or look us up at https://boldnewdirections.com  We offer free reports to grow your skills, management training sessions and management training courses onsite.

 

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http://www.managementtraininginstitute.com